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Nice post, Julie. It never ceases to amaze me: we can search billions of web pages in seconds finding exactly what we want. Yet, many employees cannot locate simple documents within their companies. Worse, many create dupes when there's already something out there--or pay to have it done. ESR is key in big companies but, as you point out, is often erroneously viewed as an IT expense.

Julie Hunt

Hey Phil - glad to have your comments here!
Enterprises are at a critical crossroads to take a new approach to technology strategies, both from a business perspective and an infrastructure perspective. As mentioned in this article, upper management continues to ignore clear evidence of high ROI for doing enterprise search the right way. There are likely many other similar situations that go unresolved in these organizations.

-- Julie

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